How do I add more users to my SmartDeploy account?

1. Confirm that your new user completed the new user account registration process: How do I join an existing SmartDeploy account?

2. Go to www.smartdeploy.com, click Sign in in the upper-right corner, and log in (if necessary).
   Note: You’ll also receive an email (from noreply@smartdeploy.com) inviting you to log in to SmartDeploy.com to approve the addition of the new account.

   

3. In the left pane under Users, the new account will appear in the Pending tab. Select the account by checking the box (✓), and the options to approve or deny it will appear at the top.
   
    
4. You can choose to approve or deny the new user. Once you select either option, a pop-up will appear prompting you to confirm your decision. After approval, you should see the user in the approved section of the Users pane.
   

   • After approval, you can modify the user’s permissions by selecting Edit in the Approved Users menu, the available roles are:

     • User: Can view users and deployments
     • Admin: Can view and edit users and deployments
     • Custom: Allows you to define specific permissions for viewing or editing
     • Restricted: Cannot view or edit users and deployments
5. Once approved, the new user will receive an email notifying them that they have been granted access.

Troubleshooting User Addition Issues

If you encounter issues when adding users to your SmartDeploy account:

• If a user remains in pending status after approval, try:
  • Verifying the approval in a different browser (such as switching from Edge to Chrome or Firefox)
  • Clearing browser cache and cookies
  • Approving the user in an incognito/private browsing window
• If you're trying to add a user who previously had a free trial of SmartDeploy, you may need to contact SmartDeploy support for assistance.
• For persistent user approval issues, contact SmartDeploy support directly. Note that the SmartDeploy support team cannot directly add users to your account, but they can help resolve backend issues preventing user activation.
• If you're unable to add a user through the standard portal process (especially when the user already has an existing trial account), contact SmartDeploy support. The accounts team can help resolve any technical limitations.
• If you've lost access to SmartDeploy after an employee departure, contact SmartDeploy support to help you regain access to the web portal and manage your account.